Southern Water has issued an update confirming that a recent cyber attack could put some customer and employee data at risk.

Following an announcement back in August that South Staffordshire PLC, the parent company of South Staffs Water, had been the target of a criminal cyber-attack, the water company has reported that has led to unauthorised access to some customers’ personal data.

South East Water has launched a new initiative in partnership with a council in Kent to ensure customers are paying the correct charge for their tap water.

Renewable electricity supplier Drax Group is utilising the latest Artificial Intelligence (AI) and Machine Learning (ML) tools to transform its data insight and customer intelligence to personalise the services it provides to its customers.

Two and a half months into what looks like a promising start to the new competitive retail water market, Water Plus Chief Executive Officer Sue Amies-King reflects on progress to date.