Ofwat: possibilities offered by advances in technology to improve customer service “largely unfulfilled” in UK water sector
Ofwat has contrasted competitive retail markets where there has been radical change, with innovation, and technology-led advances in customer service with the water sector, describing the possibilities offered by advances in technology as having “largely been left unfulfilled.”
Ofwat calls water cos PR14 quality assurance processes “not fit for purpose”
Following an analysis of the water companies' PR14 quality assurance processes for data submissions for their business plans, Ofwat has described them as “not fit for purpose” and wants them to assess the effectiveness of their processes “as a matter of urgency.”
Sutton and East Surrey Water proposes £7 bill increase over AMP6
Sutton and East Surrey Water (SESW) is anticipating a £7 bill increase for customers in order to deliver the improvements set out in its AMP6 business plan.
Northumbrian Water commits to invest £1bn in AMP6
Northumbrian Water has pledged to invest around £1 billion in services to its North East customers between 2015 and 2020.
South West Water set to spend £850m in AMP6
South West Water has revealed it plans to invest £850 million between 2015 and 2020 as it launches a consultation on its draft business plan.
Southern Water plans £3bn AMP6 spend
Southern Water’s new Business Plan for the AMP6 period will cost £3 billion to deliver, it has announced, while customer bills will go up by no more than inflation.
News Showcase
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Future Water Networks November 2026 kicks off with AMP8 Year in Water review
The Future Water Association’s annual Networks November event kicked off last week with a Year in Water Review – a recap on the past year and what it means for the sector going forward. -
South West Water explores new approach to sludge dewatering in UK-first municipal trial
South West Water has hosted the first municipal trial of the Fournier Rotary Press in the UK, assessing its potential to improve sludge dewatering performance and support future biosolids standards. -
Uniwater strengthens its UK presence with acquisition of Hy‑Ram Engineering
Uniwater has acquired Hy-Ram Engineering, a specialist in tooling, products and hire for the water sector, based in Mansfield, England. -
Enpure Ltd and Clean TeQ Water Ltd in new collaboration for Moving Bed Ion Exchange-based nutrient removal
Enpure Ltd and Clean TeQ Water Ltd have announced a collaboration agreement to bring Clean TeQ Water's Moving Bed Ion Exchange-based nutrient removal technologies to water utilities across the UK.
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Other Latest News
- Southern Water expands multi-million pound programme to reduce storm overflows into new Hampshire communities
- Ofwat blocks £6.5 million in bonuses as nine water companies trigger bonus rule
- United Utilities reports 7% increase in profits and accelerating capital investment in first half of 2026/27
- Dŵr Cymru Welsh Water highlights supply chain opportunities linked to record £4bn investment
- Caroline Douglass, Executive Director, Flood and Coastal Risk Management - Environment Agency to make keynote speech at Floodex 2026
- Portsmouth Water appoints Clancy to deliver £26.84m critical connection project in next stage of Havant Thicket Reservoir
Watch
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Southern Water showcases last footage inside Yew Hill Reservoir before filling
Southern Water has released film and images showing what it’s like to walk inside Hampshire’s expanded Yew Hill underground reservoir for the very last time, before it gets filled with water. -
Scottish Water completes £235m investment in two-way connection between drinking water networks
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply. -
United Utilities accelerates investment to reduce spills from storm overflows across Northwest
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest.
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