Thames Water has gone out to tender with a contract for a communication software package for its NextGen Contact Centre worth an estimated £7.5 million in total.
The water is currently underway with a major change to the way it interacts with customers. A customer experience programme is running over the next 5 years to improve the communication with customers, moving away from a focus on traditional voice and email, and embracing a new omni-channel approach to customer communication.
To facilitate the transition, Thames Water is now looking seeking to set up a contract for replacement contact centre software services and support that will allow it to serve customers over many channels.
Time limit for receipt of tenders or requests to participate is 30th April 2019 – click here to access the tender documentation.
PureTec Separations, the Ledbury-based water treatment engineering firm, has appointed Dan Norman as its new Sales Manager – Water Process Systems, supporting the company’s continued growth in the UK and international markets.
bNovate has launched BactoCloud, a secure cloud-based platform that connects and manages its BactoSense instruments, enabling real-time monitoring and optimization of microbial water quality.
Amiblu, a global leader in Glass Reinforced Plastic (GRP) pipe systems for wastewater, stormwater, drinking water, irrigation, hydropower, and industrial applications, has announced the appointment of Martyn Turton as its Sales Director for the UK & Ireland, driving strategic market development in the infrastructure and water sectors, effective immediately.
As a project manager at Metasphere, a Grundfos-owned remote telemetry company at the cutting edge of innovation, Fey McHarg, has witnessed firsthand how the intelligent harnessing of data, specifically through the data-as-a-service model, is fundamentally reshaping and revolutionising the water sector.
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply.
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest.
Find out more about the remarkable career opportunities on offer at WSP - scroll down to watch the inspirational video.