NI Water has awarded a contract worth £460,000 appointing a service based provider of a customer satisfaction feedback system.

Under the contract, the successful supplier will provide a technological solution which has the capability to supply near time or real time feedback on the levels of satisfaction from a greater number of customers.

 The water company is expecting that this will provide the business with actionable data to drive improvements and enable it to become a truly customer focussed business. The service will be available on a hosted, managed service basis, 24 hours per day, 7 days per week 365 days a year.

London-based company Watermelon Research Ltd has won the £460K contract, one of three firms in the bidding for the work.