Scottish Water has won a top award for a new digital app which cuts the inspection request time to connect customers to the water network from five days to four hours.

in an Expert Focus article for Waterbriefing, Chris Cullen, Head of sales and marketing at outsourced customer contact specialist Echo Managed Services, takes a look at the challenges, opportunities and technology-led changes set to usher in a new approach to customer billing.

Severn Trent Plc has held a Digital, Innovation & Technology showcase event for investors outlining how cutting-edge digital technologies are transforming the business and driving value for customers, employees  and shareholders.