Portsmouth Water and Anglian Water top Ofwat customer service report
Ofwat has published a report on customer satisfaction with Portsmouth Water and Anglian Water coming out as top performers, following strong results the year before too.
Driving proactive water sector change through technology
Nigel Baker, managing director at Echo Managed Services, creator of multi-utility billing software, Aptumo, explores how innovative technologies can help the water companies to move from being change-led to change-driven and bring about real change in customer-facing operations.
Water sector expert warns “outlook for underperforming companies is bleak”
Richard Khaldi, water sector expert at PA Consulting Group is warning that the outlook for underperforming companies is bleak in the 2019 Price Review which will set limits on the prices that customers will pay for water between 2020 and 2025.
MOSL calls on Ofwat to strengthen role of retailers in 2019 Price Review
Market Operator Services Ltd (MOSL) is calling on Ofwat to give retailers in the new non-household water market a greater say in the upcoming 2019 Price Review (PR19) for the 2020-25 AMP7 investment programme.
PR19: Ofwat develops thinking on approach to SIM, affordability and performance commitments
Water industry regulator Ofwat is progressing its approach to a number of key issues for the upcoming Price Review 2019 for the water companies’ AMP7 2020-2025 investment programmes.
Sutton & East Surrey to address “disappointing performance on Service Incentive Mechanism”
Sutton & East Surrey Water is addressing its “disappointing performance on the Service Incentive Mechanism” which remains "our biggest single challenge", according to a statement by Chairman Jeremy Pelczer released on the company's progress to accompany the publication of its interim results for the six months ended 30 September 2016.
Portsmouth Water tops Ofwat's customer satisfaction survey
Portsmouth Water has come top of Ofwat’s annual service incentive mechanism (SIM) survey report for the second year running, while Southern Water came last in the satisfaction rankings.
Thames Water outsources customer services in bid to move up SIM league table
Thames Water has gone out to tender with a contract to outsource its customer services in a bid to to gain a place in the upper quartile of regulator Ofwat’s annual Customer Satisfaction table.
South Staffs Water tops customer service league on SIM, Thames in last place
South Staffordshire is once again the top-performing company in the customer service league table published by Ofwat today, achieving the highest SIM score of 89 out of 100, with Thames Water once again scoring the lowest score of 71.
Ofwat launches consultation on Service Incentive Mechanism for 2015 onwards
Water industry regulator Ofwat has launched a new consultation on the format the Service Incentive Mechanism will take for 2015 onwards - deadline for responses is 31 January 2014.
News Showcase
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Expert speaker line-up and leading exhibitors to feature at next month’s National Civils Show, Floodex, National Drainage Show & Waterways Management in London
Attendees at next month’s National Civils Show, Floodex, National Drainage Show and Waterways Management on 26th and 27th November are set to benefit from an expert speaker line-up and the opportunity to visit a wide range of exhibitors all co-located in one place at Excel, London, one of the UK’s leading international exhibition and convention centres. -
Ovarro smart leak detection builds drought resilience worldwide
Tackling leakage is one of the fastest and most cost-effective ways for utilities to bolster water security, writes Ben Crabtree, Product Line Director, Ovarro, revealing how the potential of smart technologies is being demonstrated around the world. -
South Staffordshire Plc earns prestigious RoSPA global health and safety award
UK-headquartered South Staffordshire Plc, the integrated services group operating within the UK critical infrastructure and essential services markets, has received a prestigious Royal Society for the Prevention of Accidents (RoSPA) Award for global health and safety excellence. -
Balfour Beatty achieves 99.1% Responsible Sourcing on major Thames Estuary infrastructure project
Balfour Beatty, the UK’s largest construction and infrastructure provider, has delivered exceptional environmental results on the Thames Estuary Asset Management 2100 (TEAM2100) framework, one of the nation’s most ambitious flood defence initiatives.
Expert Focus
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Other Latest News
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- Ofwat agrees to Thames Water request for further referral of appeal to CMA with open-ended timescale
- Southern Water to start work on long-term £2.5 million solution to strengthen Portsmouth sewer pipeline
- Welsh Water officially opens pioneering £13 million reedbed and wetlands storm overflow in UK first
- Anglian Water warns significantly more autumn and winter rainfall is needed to replenish water resources
Watch
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United Utilities accelerates investment to reduce spills from storm overflows across Northwest
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest. -
Working for WSP - what if you could build a career as unique as you? With us, you can
Find out more about the remarkable career opportunities on offer at WSP - scroll down to watch the inspirational video. -
What's to be done about the UK's failing utilities - is special administration the solution?
What is to be done about the UK’s failing utilities? Listen to Professor Dieter Helm explore the options to tackle the UK’s failing utilities – Thames Water, the Royal Mail and Network Rail in particular.
Top Stories
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