Water watchdog criticises four water companies over spike in complaints about bills and service
Problems with bills and disruption to services have led to four water companies being warned by the Consumer Council for Water (CCWater) to curb a sharp rise in complaints from their customers.
CCWater warns some retailers still fail on basics as complaints remain a concern
Business customers sought help with more than 900 complaints as disputes over the accuracy and reliability of bills continued to cast a shadow over the non-household retail water market in the first quarter of the year.
Water retailers warned over rising complaints from business customers
Written complaints from business customers to water retailers have risen for the second successive year – they are now 52% higher than before the retail market opened in England, according to a new report by the Consumer Council for Water (CCWater).
New national Chair appointed for Consumer Council for Water
The Department for Environment, Food and Rural Affairs (Defra) and Welsh Government have appointed the new chair of the Consumer Council for Water (CCWater).
Customer complaints to water companies fall 17% - but watchdog warns 3 firms to improve performance
Three water companies have been warned to improve their customer service as a new report by the Consumer Council for Water (CCWater) reveals households made more than 2.1 million calls to resolve problems last year.
Average household water bills in England and Wales to rise 2% to £405
The average household water and sewerage bill in England and Wales for 2018-19 will be £405 – a below inflation rise of £9 (2%) compared with the provisional figure for the previous year.
Southern Water customer complaints – “we recognise that results are not good enough”
Following the Consumer Council Water report which ranked Southern Water the industry’s worst overall performer for the fourth successive year after more than a 10% rise in written customer complaints during 2015/16, Southern Water has said that it recognises that the results are not good enough.”
News Showcase
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Albion Water appoints new Director of Business Development
Albion Water, the first NAV (New Appointment & Variation) to have been established in1999 and now under the ownership of SDS Water Group, has appointed Andy Holland as its new Director of Business Development. -
Webinar to explore moving indirect potable water reuse to full implementation
UK water companies are invited to join an upcoming webinar which will explore how the sector can take indirect potable reuse (IPR) from concept to full-scale operational reality. -
Kohtari CEO says joined-up water intelligence needed to predict, not just react - not more data
James Sumsion, CEO of predictive water intelligence specialists Kohtari, says the water sector needs to take a giant leap forward, so that it can anticipate and act upon water quality issues - rather than merely react. -
IED compliance – using automated sliding floodgates to support secondary containment at water and sewerage company sites
Ray Moulds, Sales Director at Flood Control International, takes a look at how automated sliding floodgates are supporting secondary containment at water and sewerage company sites.
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