Thames Water is inviting comments from customers, communities, and stakeholders across the region to share their views and help shape its draft business plan for 2025 – 2030.

The water company is currently preparing its detailed business plan and plans to invest around £16 billion during the next regulatory cycle.

Thames Water will hold a virtual ‘Your water, your say’ event from 3pm to 5pm, on Friday 19 May. The event will be hosted by an Independent Chair, appointed by the regulator Ofwat and the Consumer Council for Water (CCW).

Members from the executive team and board will be on hand to share details of the draft plan, and how the company is addressing challenges, including tackling leaks and storm overflows, and highlighting its work to deliver more for customers and the environment.

Customers are invited to sign-up and join the online meeting where they will be able to learn about and have their say on Thames Water’s investment plans for 2025 to 2030 including:

• Customer service priorities
• Environmental outcomes
• Longer-term delivery strategies
• Addressing affordability

David Bird, Thames Water’s retail director said:

“We’re committed to delivering safe, clean, reliable water today and in the future, so our customers, communities and the environment can thrive.

“Our customers are at the heart of our draft business plan and it’s fundamental that we listen to and respond to their needs. That’s why we’re hosting our virtual ‘Your water, your say’ event. We believe it’s everyone’s water, so everyone should have a say on how we use it, and how we protect it.”

Attendees are welcome to put questions to the panel of experts during the live session.

People can submit questions in advance to CCW, who will raise questions on their behalf and for those who can’t attend. email Questions should be emailed to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it , stating that your question is for Thames Water. The questions will not be shared with the water company in advance of the meeting.

There will also be an opportunity for individuals to attend a follow-up session later this year when the plan has been finalised.

Click here to sign-up to the virtual event.