Severn Trent has completed its acquisition of Dee Valley Water and said that Dee Valley customers can look forward to new customer service initiatives, low bills and investment as it joins forces with Severn Trent.

Liv Garfield, Severn Trent Chief Executive, said:

“This is all about working together for the benefit of Dee Valley’s customers. We’ve committed to bringing in new initiatives like 24/7 customer service while also expanding our support for vulnerable customers, and investing in the network.”

“I’d also like to stress to our new customers that we’re absolutely committed to keeping bills low.

“And, on behalf of everyone at Severn Trent, I’d just like to say that we’re really looking forward to building the business together, and working with colleagues and customers on that journey.”

In a statement, Severn Trent outlined a number of commitments it had made to build on the customers service record that Dee Valley has achieved, including:

• Extending support for vulnerable customers by providing a range of discounts for those who need help paying their bills. Some customers can get up to 90% off their bills if all other ways to help have been exhausted;
• Launching 24/7 customer support so people can contact us at any time of the day, through a range of channels, including web chat, social media, telephone and email;
• Equipping and training frontline teams so they can use new technology to help improve operational response times for customers; and
• Sharing half of any wholesale cost savings with customers, which will be reflected in future bills helping to keep them low.